Speed And Secure Logistic Solutions Private Limited (operating under the brand name LoadDekho, hereinafter referred to as “LoadDekho”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal information of users who access or use our website and related services, including services provided through website, email, telephone, WhatsApp, or other communication channels (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with LoadDekho.
This Privacy Policy applies to all users of the Services (“Users”), including but not limited to transporters, fleet owners, truck operators, drivers, shippers, dispatchers, and logistics service providers. This Policy applies only to LoadDekho’s Services and does not apply to any third-party websites or services that may be linked to or referenced through our platform.
We collect information you voluntarily provide, including when you:
● Communicate with us for business or support purposes
● Onboard as a transporter, fleet owner, driver, or shipper
● Share documents or operational data
Such information may include:
● Name, phone number, email address, and postal address
● Profile photograph (if shared)
● Payment and banking details
● Vehicle registration details, RC, insurance, permits
● Driver licence and KYC documents
● Any other information you choose to provide
Depending on your role and interaction, we may collect the following:
(a) Location Information
For fleet owners, drivers, and logistics service providers, location information may be collected based on details shared by you, shipment updates, IP address, or information received from third parties. Location data helps in coordinating shipments and tracking movement of goods.
(b) Device and Browser Information
We may collect limited technical information such as:
● Browser type
● Language preference
● IP address
● Network and diagnostic information
(c) Photos and Documents
You may share photos or documents such as Proof of Delivery (POD), freight images, vehicle photos, or compliance documents through digital communication channels.
(d) Transaction Information
We may collect transaction-related data, including:
● Shipment details
● Freight amounts
● Payment status (where shared)
● Trip dates, distance, and timestamps
(e) Usage and Analytics Data
We collect data about how users interact with our website, including pages visited and general usage patterns. This may be collected through cookies or similar technologies.
(f) Communication Data
We may collect metadata related to business communications, such as date, time, phone numbers involved, and message history where relevant.
(g) Log Information
Server logs may include IP address, access times, website activity, browser type, and referral URLs.
We may receive information about you from:
● Fleet owners, transporters, or shippers you work with
● Third-party service providers
● Compliance or verification partners
This information may be combined with information collected through our Services.
We use the collected information to:
● Operate, manage, and improve our Services
● Match loads with vehicles and coordinate shipments
● Facilitate communication between users
● Support payment coordination (without processing payments)
● Verify identity and ensure platform integrity
● Provide customer support
● Send service-related, transactional, or promotional communications (where
permitted)
● Comply with legal and regulatory obligations
5.1 Sharing Through the Services
We may share relevant information with:
● Other users involved in a shipment or transaction
● Business partners required to fulfill logistics services
● Third parties you explicitly authorize
Shared information may include name, vehicle details, contact information, and shipment location, subject to applicable laws.
5.2 Other Disclosures
We may disclose information:
● To vendors or service providers working on our behalf
● To comply with legal obligations or lawful requests
● To protect the rights, safety, or property of LoadDekho or users
● In connection with a merger, acquisition, financing, or sale of assets
● With your consent
● In aggregated or anonymized form
LoadDekho may use cookies and similar technologies to enhance user experience, analyze trends, and administer the website. Third-party analytics providers may assist us in understanding usage patterns.
Account Information
You may review or update your information by contacting us. To deactivate your association, email support@loaddekho.com.
Access, Correction, and Deletion
We comply with applicable data protection laws and will respond to valid requests for access, correction, or deletion of personal data, subject to legal and operational requirements.
Promotional Communications
You may opt out of promotional communications at any time. Service-related communications may still be sent.
We retain personal information only for as long as necessary to fulfill business, legal, or regulatory purposes.
We may update this Privacy Policy periodically. Continued use of the Services after changes constitutes acceptance of the updated Policy.
If you have any questions regarding this Privacy Policy, please contact:
Email: support@loaddekho.com